RETURN & REFUND POLICY

🔄 Return & Refund Policy

CASS Beauty and Health Store

At CASS Beauty and Health Store, your satisfaction is our priority. We want you to shop with confidence knowing that we are here to support you if anything goes wrong with your order.

📦 Returns

  • You may request a return within 14 days of receiving your order.
  • To be eligible for a return, your item must be unused, unopened, and in its original packaging.
  • Items that are damaged due to misuse or not in original condition may not qualify for a return.

💳 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable.

🔁 Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange for the same item, contact us within 7 days of delivery.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Opened skincare or beauty products
  • Personal care items used after delivery
  • Sale or clearance items (if marked final sale)

📍 How to Request a Return

To start a return or refund request, contact our support team with:

  • Your order number
  • Product details
  • Clear photo evidence (if damaged or wrong item)

💬 Customer Support

We are always here to help resolve any issue quickly and fairly.